We get it; buying kitchen tools online can be a bit tricky when you can’t feel the weight of the wood or the thickness of the glass yourself. Here are the most common things our customers ask us. If your question isn't here, just give us a shout!

1. Where is my order shipping from?

Every single box is packed and shipped directly from our warehouse on Springfield Church Road in Jackson Center, Pennsylvania. We don’t do dropshipping; we handle your items ourselves to make sure they’re packed right.

2. Do I need a PayPal account to check out?

Nope! While we use PayPal as our secure payment gateway, you don't need an account. When you get to the payment page, just look for the option that says "Pay with a debit or Credit Card" to check out as a guest. We accept Visa, Mastercard, Amex, and Discover.

3. How much is shipping?

We like to keep it simple: Standard Shipping is always FREE. If you’re in a hurry, we offer Expedited Shipping for $14.95 (which becomes FREE if you spend over $200). We also offer a $25.00 Local Express option for our neighbors in Pennsylvania.

4. What if my item arrives broken?

Kitchenware can be fragile, and occasionally the mail carriers are a bit rough. If something arrives cracked or shattered, don’t sweat it. Just snap a photo of the damage and email it to support@auracook.us within 48 hours. We’ll send you a replacement immediately at no extra cost.

5. Can I return my order if I change my mind?

Yes! You have 30 days to return any item, as long as it’s unused and in its original packaging. For hygiene reasons, we can't take back anything that has already been used for cooking or food storage.

6. When will I receive my tracking number?

We usually need 1–2 business days to have your order ready. As soon as the carrier scans your package, an automated email will hit your inbox with a tracking link. If you don't see it, check your spam folder; sometimes they hide there!

7. How do I take care of my AuraCook items?

Each product is different, but as a rule of thumb, hand-washing is always safer for wood and specialized coatings. Check the description on our product pages for specific heat limits and dishwasher safety.