Contact Us

Have a question about a specific set or need help with an order you just placed? We’re here to help. Since we’re a small team handling everything from our Jackson Center warehouse, you’ll be talking to a real person who knows our products inside and out. No bots, no automated loops, just us.

How to Reach Us

• Email: support@auracook.us

• We try our best to get back to everyone within 24 hours. While we can't always hit that mark during busy seasons, we promise we’re working through every message as fast as we can.

• Phone: +1 (762) 318-3496

• Address : 1729 Springfield Church Rd, Jackson Center, PA 16133, United States.

Our Hours (Eastern Time)

We’re in the office and the warehouse during the following times:

• Monday - Friday: 9:00 AM - 5:00 PM (EST)

• Saturday, Sunday & Holidays: Closed (We’re home with our families, but we’ll jump back on your emails first thing Monday morning).

Quick Tip for Faster Help

If you’re emailing about an order, please include your order number in the subject line. It helps us find your info quickly so we can give you a solid answer right away.